Services
User Interviews
30 - 60 minute guided discussion with participant to gain deeper understanding of their attitudes, beliefs, desires, and experiences.
Task analysis
Study that gives insight into how users complete any given task, to identify ways to improve user experience, creating a more efficient, and intuitive product.
Kano survey
Questionnaire designed to assess satisfaction and functionality of features.
Heuristic Evaluation
User experience evaluation method used to assess overall health of a product against well established user experience and usability laws.
Usability testing
A method that investigates the functionality of a product by observing users as they complete tasks on it.
Personas
Summary profile of user types that promotes empathy for users.
Consulting
Tailored and collaborative session focused on understanding and enhancing the user experience of your product or service. We will work with you to define specific challenges and goals, diving into the intricacies of the target audience and user personas. Together, we'll explore suitable research methods, discussing their advantages and limitations, and strategize data collection and analysis. Ultimately, you'll leave the session with actionable insights and a roadmap for optimizing the user experience.
Competitor Analysis
Analysis that provides insight into features, function, flow, user experience, and usability of competitor products.
Card Sorting
A method investigating how users understand and categorize data to design and inform information architecture of a product.
Journey Mapping
Visual artifact that shows steps a user takes in the process of accomplishing a task. They help outline user journey’s and ensure the process is smooth and delightful for everyone.